Blog
Insights, real-world examples and tips to make customer support smarter, faster and more scalable.
17-03-2026
AI customer service can deliver real gains, but most companies approach it the wrong way. This article explains what actually works, why a chatbot is rarely enough, and how e-commerce teams reduce repetitive support workload without replacing their people.
02-03-2026
A low bol.com quality score costs visibility and revenue. Discover how faster customer service structurally increases your score. URL slug: improve-bol-com-performance-score-customer-service
01-03-2026
Answering the same customer questions on bol.com every day? Here’s how to automate the process without losing quality — and always hit the response time target. URL slug: automate-customer-questions-bol-com-seller
18-02-2026
Discover how NexReply uses smart email automation to automatically handle 60% to 80% of your customer inquiries. Reduce costs, increase CSAT, achieve immediate ROI, and scale your customer service with NexReply.
10-02-2026
Selling through bol.com is scalable, but your customer service grows just as fast. With NexReply, we pull the inquiries directly from the bol.com partner portal, recognize the type of question, and answer them automatically, completely according to your own instructions.
03-02-2026
What is the best customer service software in 2026? Learn what to look for, how AI email automation works, and which solution fits your organization and growth goals.
21-01-2026
Reduce “Where is my order?” tickets with smart order status email templates. Includes examples, best practices and automation tips.
05-01-2026
Learn how to connect your webshop to email to automatically answer customer questions. Reduce WISMO emails, respond faster, and scale customer support efficiently.
