06-05-2026
NexReply Selected for Web Summit Rio 2026: Why This Makes Sense
NexReply has been selected for Web Summit Rio 2026. Not by coincidence, but as the result of a fundamentally different approach to e-commerce customer service communication.
Blog
Blog & knowledge base
Insights, real-world examples and tips to make customer support smarter, faster and more scalable.
06-05-2026
NexReply vs AI Agents: Why e-commerce customer service should never be an experiment
AI agents can generate answers and integrate with systems. But e-commerce customer service requires certainty, control and deep implementation. In this article, you’ll learn why NexReply works fundamentally differently.
17-03-2026
AI customer service: automate support without chatbot chaos
AI customer service can deliver real gains, but most companies approach it the wrong way. This article explains what actually works, why a chatbot is rarely enough, and how e-commerce teams reduce repetitive support workload without replacing their people.
02-03-2026
Improve bol.com Quality Score via Customer Service
A low bol.com quality score costs visibility and revenue. Discover how faster customer service structurally increases your score. URL slug: improve-bol-com-performance-score-customer-service
01-03-2026
How to Automate Customer Questions as a bol.com Seller (Without Losing Quality)
Answering the same customer questions on bol.com every day? Here’s how to automate the process without losing quality — and always hit the response time target. URL slug: automate-customer-questions-bol-com-seller
18-02-2026
Email automation with NexReply for customer service inquiries. Save 60–80% of your time and achieve immediate ROI with NexReply.
Discover how NexReply uses smart email automation to automatically handle 60% to 80% of your customer inquiries. Reduce costs, increase CSAT, achieve immediate ROI, and scale your customer service with NexReply.
10-02-2026
Automate and answer customer questions in bol.com’s partner platform with NexReply
Selling through bol.com is scalable, but your customer service grows just as fast. With NexReply, we pull the inquiries directly from the bol.com partner portal, recognize the type of question, and answer them automatically, completely according to your own instructions.
03-02-2026
Best Customer Service Software in 2026: The Complete Guide to Efficiency
What is the best customer service software in 2026? Learn what to look for, how AI email automation works, and which solution fits your organization and growth goals.
21-01-2026
Order Status Email Template: Best Examples for Ecommerce
Reduce “Where is my order?” tickets with smart order status email templates. Includes examples, best practices and automation tips.
05-01-2026
Connect Your Webshop to Email: How to Automate Customer Support in 2026
Learn how to connect your webshop to email to automatically answer customer questions. Reduce WISMO emails, respond faster, and scale customer support efficiently.