Dutch platform🛡️ GDPR-compliant🤝 Retain human control ISO 27001 certified ISO 9001 certified
🚀 AI-powered with human oversight
Not a standalone AI agent. Proven infrastructure.
Automate customer contact with context and control. NexReply brings your inbox, live customer data, business rules, approved knowledge and AI together in one operational platform. This means proven scenarios are handled automatically, while exceptions remain with your team.
Why traditional chatbots and standalone AI co-pilots fail in e-commerce, and how NexReply solves this with an operational platform.
Generic AI Agent / Chatbot
✕ Manage training & prompts yourself
Requires complex prompt engineering and constant manual tweaks.
✕ No live data connection
Cannot view order statuses, stock levels or track & trace details.
✕ Hallucinations and risks
Easily makes incorrect promises about discounts, returns or delivery times.
✕ No operational control
Messages go directly to the customer without a human safeguard or review loop.
✕ Unclear exceptions
Keeps repeating itself on complex questions instead of seamlessly handing over to your team.
✕ Lack of logging
No audit trail of which business rules were applied to each customer interaction.
NexReply Infrastructure
✓ Approved knowledge base
Works exclusively with response templates and facts approved by your team.
✓ Real-time integrations
Retrieves the current status directly from Shopify, Bol.com, PostNL and Sendcloud.
✓ Strict business rules
AI responds and acts exclusively within your defined limits and authorised actions.
✓ Human review loops
Messages below a configured threshold are always checked by an employee first.
✓ Controlled escalation
Exceptions are immediately prepared for your team with full context.
✓ Full audit logging
Every action, retrieved status and applied rule is transparently logged.
USPs
What makes NexReply different
AI operates within NexReply's infrastructure and rules. Not the other way round.
Central control
No black box: your team retains visibility of every customer enquiry, status and next step. One clear cockpit that serves as the operational backbone of your entire customer service.
Up-to-date context
Customer, order and shipping information directly within the conversation. No unnecessary switching between Shopify, Bol.com and carrier portals. Your team immediately sees what is happening and saves valuable time.
Approved knowledge
Your knowledge and rules determine the response. AI applies them in a controlled and natural way, without the risk of errors.
Control for each scenario
Start with review. Automate proven scenarios. Deliberately and safely keep exceptions and sensitive cases with people.
Operational actions
Not just drafting responses. NexReply also supports direct handling, such as returns and status updates.
Measure & improve
See where NexReply takes over work, where manual review is still needed and where the next automation opportunity lies. Get concrete figures on autonomy and customer satisfaction.
One customer query. Handled with complete control.
Visualisation of the scenario: "Where is my order?"
1
Incoming message
An email, Bol.com or Amazon message arrives directly.
2
Recognition
AI classifies the intent and isolates the core question.
3
Live Data
Direct API lookup in Shopify, PostNL or Sendcloud.
4
Business rules
Check your specific return periods and warranties.
5
Draft
Error-free draft email prepared based on approved information.
6
Review / Log
Human approval or automatic sending with logging.
Control & Oversight
Automation at your own pace
The level of automation is determined by question type and risk level. You set the boundaries.
LEVEL 1
Fully Manual
For complex exceptions, complaints or warranty claims. Enquiries go directly to your team with all the necessary order data already prepared.
100% Human control
LEVEL 2
Review & Approval
AI prepares a complete, personalised and accurate draft response, including live data. Your employee checks it, edits it if necessary and sends it with one click.
Copilot mode
LEVEL 3
Fully Automatic
Proven, repetitive scenarios (such as track & trace requests within the delivery period) are handled autonomously within seconds. 100% GDPR-compliant.
Autonomous handling
Onboarding
An established platform, configured for your operation
No lengthy software implementation. NexReply is an operational infrastructure that we bring live within 4 weeks.
WEEK 1
Integration & Analysis
Integration with your webshop, marketplaces and mailboxes. We analyse historical tickets to identify quick wins.
WEEK 2
Rules & Knowledge Base
Configure your specific return and delivery terms. Fill the knowledge base with approved response patterns.
WEEK 3
Start with Review
NexReply runs in the background. The team reviews drafts and immediately experiences the time savings without risk.
WEEK 4
Phased Go-live
Activate autonomous handling for the best-tested scenarios. From now on, immediate answers 24/7.
Dutch platform
