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Partners & Integrations / Stockitup
STOCKITUP × NEXREPLY INTEGRATION
Your Stockitup data already works for you. Now for customer service too.
StockitUp is the operational heart of many e-commerce businesses: orders, stock, fulfilment and marketplace operations all come together there. Yet that data is rarely used for customer service. NexReply changes that. Through the Stockitup API, we retrieve real-time order, shipping, stock and backorder data and turn it into accurate, personalised email responses.
No chatbot. No generic AI. An existing platform that uses your Stockitup data to automate customer queries in a controlled way.
From customer query to data-driven answer, fully automated
A customer emails: Where is the rest of my order? NexReply resolves it without your team having to open Stockitup:
1
Analyse message
Recognises the question type: order status, backorder, partial delivery, return or stock enquiry.
2
Match customer & order
Automatically finds the correct customer and order through the Stockitup API, including across multiple orders and channels.
3
Loading operational data
Retrieves real-time data: order status, fulfilment status, stock indicators, backorder information and shipping details.
4
Applying business rules
Checks your rules: compensation policy, escalation thresholds, proactive backorder communication and SLA standards.
5
Composing answer
Writes a factually accurate, personalised response based on the Stockitup data, in your tone of voice.
6
Review or send
Sent immediately when confidence is high. Complex cases are ready for review with full context and the Stockitup data included.
The challenge
Why e-commerce support with Stockitup is a different story
Stockitup centralises your operations. But your support team only benefits from this once that data also reaches your customer communications.
Backorders cause uncertainty
Customers place an order, receive a partial delivery and have no idea when the rest will arrive. This generates huge numbers of questions.
The data is in Stockitup, not your inbox
Your support team constantly switches between the inbox and Stockitup to look up order status, stock levels or shipping information.
Multi-channel orders complicate support
Orders from Lightspeed, Shopify, WooCommerce and marketplaces are all in Stockitup, but your team still has to search for the information manually.
Proactive communication is missing
You know from Stockitup that a product is on backorder, but the customer only hears about it after emailing you.
💡 NexReply monitors backorders in Stockitup daily and proactively prepares customer messages before the customer asks.
Why NexReply
Not another tool. The connection that puts your Stockitup data to work for support.
Many AI tools give you an agent that still requires you to build a solution yourself. NexReply provides the existing infrastructure, API integrations with Stockitup, business rules, human oversight and complete logging. The solution already works. You configure it for your situation.
What makes NexReply unique with Stockitup: we do not just read data; via the API, we can also duplicate, split and resend orders. In addition, NexReply monitors daily whether webshop orders (Lightspeed, Shopify, WooCommerce) are actually in stock at Stockitup. For backorders, NexReply automatically prepares a review message so that you can proactively inform the customer.
Automation
Which customer queries does NexReply resolve using Stockitup data?
"Where is the rest of my order?"
Automatic response with partial delivery status, backorder information and expected shipping date from Stockitup.
"Is this product still in stock?"
NexReply checks real-time stock status in Stockitup and provides an up-to-date response, including an alternative if the product is on backorder.
"Why is my delivery taking so long?"
Retrieves fulfilment and shipping status, detects delays and gives the customer a clear overview with the expected delivery date.
"Can my order still be changed?"
NexReply checks the order status in Stockitup. For orders that have not yet been processed, an order can be split or amended via the API.
Your stack
NexReply connects Stockitup to your complete e-commerce ecosystem
Stockitup is the heart of it all. But your operations run on more systems. NexReply connects them all so that customer service always aligns with your current data.
NexReply connects to virtually any system where customer data is available via the API.
IN PRACTICE
How a multi-channel webshop automates 80% of support queries with Stockitup + NexReply
80%
Handled automatically
Answered directly and accurately without support intervention.
< 90 sec
Average response time
Including full order and shipping status checks.
24/7
Always available
Direct service, including at weekends and during peak hours.
A growing e-commerce business sells through Shopify, bol.com and Amazon. All orders, stock and fulfilment run through Stockitup. With 150+ customer enquiries a day, the support team was constantly struggling to keep up: manually looking up orders, checking backorders and passing on statuses.
After implementing NexReply, customer enquiries are automatically linked to Stockitup data. Backorders are monitored daily, and customers are proactively informed. The team now only reviews complex cases. The result: 80% less manual work, faster responses and not a single customer waiting unnecessarily for information.
Multi-channel seller
E-commerce entrepreneur and Stockitup user
ECOSYSTEM
Works with your existing stack
NexReply is not a replacement for your helpdesk or e-commerce tools, but the connecting factor between them.
PostNL
Connect directly to the Netherlands' largest delivery company for real-time parcel updates.
NexReply connects to virtually any system where customer data is available via the API.
FAQ
All about NexReply × Stockitup
How does NexReply connect to Stockitup?
NexReply integrates directly through the Stockitup API. This means real-time access to orders, stock statuses, fulfilment data, backorder indicators and customer details, without manually opening portals.
Can NexReply monitor backorders automatically?
Yes. NexReply checks daily whether webshop orders (Lightspeed, Shopify, WooCommerce) are in stock at Stockitup. In the case of backorders, a review message is automatically prepared so that you can proactively inform the customer.
Can NexReply modify orders via Stockitup?
Yes, through the Stockitup API, NexReply can duplicate, split and resend orders, depending on your business rules and the order status.
Is NexReply a chatbot?
No. NexReply is an operational platform for e-commerce customer service. It automates email responses based on real Stockitup data, not text alone. With business rules, human control and full logging.
How quickly is NexReply operational with Stockitup?
NexReply is an established platform. Implementation involves configuring the Stockitup integration, question types and business rules. After a controlled review phase, during which your team still approves every response, you gradually switch to full automation.
GET STARTED
Put your Stockitup data to work for customer service
From manually looking up orders to automatic, data-driven responses. Less manual work, proactive backorder communication and a support team focused on what matters.
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