February 2026
PortugeseProducten.nl
WooCommerce webshop PortugeseProducten.nl automates 75% of recurring customer inquiries with NexReply and reduces response times from 2–3 business days to 8–24 hours.
NexReply maps incoming emails to pre-approved instructions per question type and automatically enriches replies with customer data (order, shipment, address, payment status). Uncertain or exceptional questions go straight to an agent. This lowers workload so your team can focus on what matters.
The video shows step by step how incoming emails are matched to approved instructions, enriched with order & shipping data, and sent as a friendly reply. No hallucinations — always your templates.
We connect your mailbox or ticketing system and prepare AI-powered categories and instructions for you.
Incoming emails are recognized and mapped to instructions.
Automatically fetches order, shipping, and customer data for context.
AI adds context and a personal tone — a friendly, complete reply within minutes.
Unclear or exceptional messages? → Forwarded directly to a human agent.
We set everything up for you; you can always follow along and make adjustments. You decide what actually gets sent.
Automatically pulls order and shipping data into the reply (order no., status, Track & Trace, address).
AI routes based on context to the right category.
AI generates replies based on your instructions. Different texts based on variables (e.g. delivered vs. still in transit).
Uncertain or exceptional cases go straight to your team — no made-up answers.
Works with webshop systems, mailboxes, ticketing, and ERP. SMTP, IMAP, API and/or webhooks.
No rigid box — fully adaptable to your systems and workflow.
Explore a few partner integrations that NexReply already works with.
Connect Monta fulfilment and WMS data directly to your customer service. NexReply uses real-time order, inventory, and shipping data to answer emails automatically and accurately.
NexReply connects directly with Stockitup and automatically answers customer questions by email using live order, inventory, fulfilment, and marketplace data. This lets you scale customer service without extra manual work.
With NexReply’s Sendcloud API integration, you automate customer inquiries about shipping, Track & Trace, service points, and returns. Real-time multi-carrier data ensures accurate email responses and reduces workload for support teams.
With the Bol.com API integration, NexReply uses real-time order and shipping data to automatically answer customer emails about order status, delivery, and return, without chatbots or manual work in the partner portal.
NexReply automates customer inquiries about orders, deliveries, and returns. The Amazon marketplace API integration enables the use of real-time data from multiple EU marketplaces in email responses, helping teams respond faster and more accurately.
With the Decathlon marketplace integration of NexReply, you automatically answer customer inquiries about orders, shipping, and returns. Reduce manual work in the Decathlon portal and respond faster to customers, resulting in higher customer satisfaction.
Real-world examples of e-commerce teams automating customer support with NexReply.
February 2026
WooCommerce webshop PortugeseProducten.nl automates 75% of recurring customer inquiries with NexReply and reduces response times from 2–3 business days to 8–24 hours.
February 2026
Smarter customer service for e-commerce — without a chatbot or AI agent, but with immediate results.
January 2026
TicketBlitz automates 70% of its German email traffic with NexReply, without compromising on language nuance or personal communication.
Connect your webshop, ERP, ticketing, and carriers in minutes.
View all partners
Start small and scale as your team grows. 1 month free — no obligations. Custom plans available.
Prices are indicative and may vary by volume, number of mailboxes, and integrations. All plans include a 1-month free trial — no obligations.
Practical articles about AI customer support, email automation, and scalable support processes for e-commerce teams.
March 2026
AI customer service can deliver real gains, but most companies approach it the wrong way. This article explains what actually works, why a chatbot is rarely enough, and how e-commerce teams reduce repetitive support workload without replacing their people.
March 2026
A low bol.com quality score costs visibility and revenue. Discover how faster customer service structurally increases your score. URL slug: improve-bol-com-performance-score-customer-service
March 2026
Answering the same customer questions on bol.com every day? Here’s how to automate the process without losing quality — and always hit the response time target. URL slug: automate-customer-questions-bol-com-seller
Curious what NexReply can do for your business? Choose whether you want to get in touch or request a demo first.
For substantive questions about automation, integrations, or your support workflow. We will get back to you within 4 hours.
Contact usFor companies that want to see how NexReply works in practice. We would love to show you what automation looks like for your support process.
Book a demo