Dutch platformAI solutions for customer service
Discover NexReply’s complete customer service solution system. From email automation to marketplace integrations: every solution combines artificial intelligence with up-to-date customer and order data, business rules and controlled workflows.
All NexReply solutions
AI customer service that doesn’t guess, but works within your rules
NexReply understands incoming customer enquiries, adds order data and prepares the right response. Discover controlled AI customer service automation.
Explore this solution
Automate repetitive work. Keep exceptions human.
Automate customer service with NexReply. AI recognises enquiries, retrieves context and prepares the right response, with control over exceptions.
Explore this solutionAI email customer service
Automate operational customer emails with NexReply. Combine live order data, business rules and human oversight for relevant replies from your existing mailbox.
Explore this solutionAutomate your online shop's customer service: from ticket to satisfied customer in minutes.
Automate your online shop’s customer service with NexReply. Recognise enquiries, retrieve order and return data and prepare relevant answers.
Explore this solutionImprove your service scores with automated bol.com customer service
Automate bol.com customer service with NexReply. Process messages, retrieve order data and prepare relevant responses with less manual work.
Explore this solutionEmail ticketing system with AI triage
NexReply reads incoming customer emails, classifies requests and routes them to the right team or automated response, without manual sorting.
Explore this solutionCompare customer service software and find the solution that suits your growth
Compare NexReply, Zendesk, Freshdesk, Intercom, Trengo and Salesforce. Explore features, AI, integrations and pricing side by side.
Explore this solutionWhy NexReply solutions work
Up-to-date order data
Every response is based on real-time order, shipping and return information from your own systems.
Controlled automation
Business rules, exceptions and review workflows ensure that AI only does what has been approved.
Guided implementation
Not a self-service setup, but configured together: query analysis, integrations, instructions and validation.
Discover which solution is right for you
During a demo, we identify your main question types, required integrations and desired level of control.