Dutch platformStarter
Ideal for getting started
€49/ month
Includes:
- Up to 100 tickets per month
- 1 mailbox connection
- 1 webshop connection
- Standard question recognition
- Email support
Transparent and predictable
Predictable pricing for growing webshops
Choose the plan that fits your monthly e-commerce volume. Our pricing scales with your success, without hidden costs or unpleasant surprises.
Growth
For growing webshops
€99/ month
Everything in Starter plus:
- Up to 200 tickets per month
- 2 mailbox connections
- Multiple webshops
- Extended question types
- API integrations
Professional
PopularFor dedicated e-commerce teams
€179/ month
Everything in Growth plus:
- Up to 350 tickets per month
- Marketplace integrations
- Custom templates
- AI email drafts
- Priority support
Business
For multichannel operations
€315/ month
Everything in Professional plus:
- Up to 750 tickets per month
- Unlimited mailboxes
- Custom AI instructions
- Dedicated account manager
- SLA guarantees
Scale
For high volumes and enterprise
€365/ month
Everything in Business plus:
- Up to 1,000 tickets per month
- Custom integrations
- Custom AI models
- Full API access
- Enterprise onboarding
Technical setup and ongoing development
Growing together with NexReply
Complete technical setup
API connections, connected systems and a complete NexReply setup for your customer communication and processes.
Support and direct contact
Technical onboarding, ongoing development and support throughout our collaboration.
Pricing certainty
No price changes without consultation. No additional charges for AI tokens or separate consultancy hours.
Enterprise or exceptionally high volumes?
We offer tailored SLAs, unlimited volume and premium dedicated hosting.
Coordinated implementation worth €1,920 included
We take care of the entire setup process. We build your knowledge base, configure your webshop connection and test the limits for automatic processing together. Implementation costs are waived with an annual agreement.
Compare all plans
| Feature | Starter | Growth | Professional | Business | Scale |
|---|---|---|---|---|---|
| Tickets per month | 100 | 200 | 350 | 750 | 1,000 |
| Mailboxes | 1 | 2 | 3 | Unlimited | Unlimited |
| Question recognition | Basic: FAQ and status | Extended | All e-commerce questions | Everything + custom | Custom AI |
| Response templates | Standard | Standard | Per brand | Custom AI | Fully customised |
| Marketplaces | No | No | bol.com and Amazon | All | Dedicated API |
| Support | Email and chat | Priority | Dedicated account manager | Dedicated support and SLA | |
| WhatsApp add-on | €39 / month | €39 / month | €39 / month | €39 / month | €39 / month |
One ticket, not every message
NexReply does not charge per email, AI reply or individual automation. A ticket containing multiple emails, questions and replies counts as one ticket.
Benefits of an annual agreement
An annual agreement includes standard technical setup, API connections and onboarding. Multi-year agreements may offer better rates.
Pricing certainty through consultation
Subscription prices are not increased during an agreement without consultation. If your volume changes structurally, we agree on the right tier together.
FAQ
Questions about our pricing?
How can I change my plan?
Contact us. We will discuss which plan fits your usage and agree on any changes in advance.
What happens if my ticket volume increases?
If your volume changes structurally, we discuss whether another plan is a better fit. Plan changes are agreed with you in advance.
Are all integrations included?
Standard webshop and shipping integrations are included from Starter. Marketplace integrations and more advanced fulfilment systems are available from Professional.
How does guided onboarding and implementation work?
Our team helps you personally, from API connections and knowledge base structure to defining your specific business rules. Implementation costs are waived with an annual agreement.