Dutch platformCustomer cases
Real stories from webshops making customer support smarter and faster with NexReply.
All customer cases
We Are Wovens automates 87% of repetitive support queries with NexReply
Learn how e-commerce retailer We Are Wovens automated 87% of repetitive support queries with NexReply. Less inbox pressure, faster response times and more focus on growth without a chatbot.
- 87% Automated
- 1 min Response time
- 4-5 hours Time saved per week
PortugeseProducten.nl automates 75% of customer questions
How a WooCommerce food webshop and wholesaler reduced its administrative workload with AI.
- 75% Automated
- <24 hours Response time
- 5-8 hours Time saved per week
How Wandelsok automated 60% of its support queries with NexReply
Learn how e-commerce brand Wandelsok reduced its support workload with NexReply. Less repetitive manual work, faster responses and more focus on growth, without a chatbot.
- 60% Automated
- 1-3 min Response time
- 3–4 hours Time saved per week
TicketBlitz automates 70% of German customer service with NexReply
Learn how TicketBlitz automated 70% of its German support enquiries with NexReply. Less inbox pressure, faster responses and more focus on growth, without a chatbot.
- 70% Automated
- Immediate Faster response time
- 95% Better service experience
BoekenBladKado automates customer service while retaining its brand voice
NexReply recognises incoming emails, matches them with approved instructions and enriches responses with order and shipping data, consistently with the brand, in every language.
- 85% Automated
- 1-3 min Response time
- 16 hours Time saved per week
How MB Collective processes 80% of 200 daily customer enquiries and saves around 50 hours per week
Scale five international fashion webshops without customer service growing in direct proportion to order numbers.
- ± 80% Automated
- ± 50 hours Time saved per week
- 1 min Response time
The Brownie Box automates delivery and order handling while preserving its brand voice
NexReply recognises recurring delivery questions, matches them to approved instructions and enriches replies with order and shipping data from Shopify, PostNL and Monta, on-brand and in every language.
- 78% Automated
- 3 integrations System integration
- Check Retained
2Cheap BV saves around 30 support hours per month with controlled automation
NexReply recognises incoming customer questions, matches them to approved instructions and enriches replies with order and shipping data, in your brand voice and in any language.
- 68.1% Automated
- 15k Orders per month
- 30 hours Time saved per month
Velura Nails automates customer service while preserving its brand voice
NexReply recognises incoming emails, matches them with approved instructions and enriches responses with order and shipping data, consistently with the brand, in every language.
- 81% Automated
- < 1 min Response time
- 60 hours Time saved per month
Shakaloha automates daily customer enquiries and saves hours of repetitive work
Faster email service, less inbox pressure and personal support at every implementation step.
- 4-6 min Manual work saved
- Review or automatic Choose yourself or automate
- Fully taken care of Fully taken care of
Solyx Energy cuts response times from two days to a few hours
Solyx Energy reduced its average response time from around two days to a few hours. NexReply connects to its WooCommerce store, uses its own product knowledge for answers and supports shipping through a PostNL add-on.
I have tested and worked with quite a few software packages in my career, but in my opinion this is one of the most progressive.
- 2 days → a few hours Response time
- 26% Customer questions automated
- Several hours Saved per week
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