Customer cases
Real-world stories from e-commerce teams using NexReply to handle support faster and smarter.
PortugeseProducten.nl •E-commerce
PortugeseProducten.nl automates 75% of recurring customer inquiries with NexReply
WooCommerce webshop PortugeseProducten.nl automates 75% of recurring customer inquiries with NexReply and reduces response times from 2–3 business days to 8–24 hours.
75%
Automation
< 24 hours
Response time
5–8 hours/week
Time saved
Wandelsok •E-commerce
How Wandelsok automated 60% of its support requests with NexReply
Smarter customer service for e-commerce — without a chatbot or AI agent, but with immediate results.
60%
Automated
1–3 minutes
Response time
15 hours → 3 hours
Support time
Ticketblitz •E-commerce
TicketBlitz automates 70% of German customer service with NexReply
TicketBlitz automates 70% of its German email traffic with NexReply, without compromising on language nuance or personal communication.
70%
Automation
Faster response times
Improved customer experience
BoekenBladKado.nl •E-commerce
BoekenBladKado automates customer support without losing brand voice
NexReply recognizes incoming emails, matches them to approved instructions, and enriches replies with order and shipping data — brand-consistent, in any language.
85%
Automated
1–3 minutes
Response time
20 hours --> 4 hours
Support time