Customer cases
Real-world stories from e-commerce teams using NexReply to handle support faster and smarter.
Wandelsok •E-commerce
How Wandelsok automated 60% of its support requests with NexReply
Smarter customer service for e-commerce — without a chatbot or AI agent, but with immediate results.
60%
Automated
1–3 minutes
Response time
15 hours → 3 hours
Support time
BoekenBladKado.nl •E-commerce
BoekenBladKado automates customer support without losing brand voice
NexReply recognizes incoming emails, matches them to approved instructions, and enriches replies with order and shipping data — brand-consistent, in any language.
85%
Automated
1–3 minutes
Response time
20 hours → 4 hours
Support time