It works simply. A customer sends an email and NexReply retrieves real-time data through the Monta API.
1
Customer question arrives
The customer's question arrives in the inbox via email.
2
Recognise intent
NexReply AI immediately recognises that the question is about shipping or stock.
3
Retrieve fulfilment data
The relevant order or fulfilment data is retrieved from Monta via the API.
4
Composing answer
The reply is built around your approved instructions.
5
Send or escalate
Complex or unusual questions are passed straight to a member of staff.
MONTA API DATA
What data the Monta API shares with NexReply
When a customer emails about an order, shipping or stock, NexReply automatically recognises the question type and retrieves the relevant data.
Shipping status
Shipped or unshipped, processed or on hold.
Track & Trace links
Real-time tracking data directly from Monta.
Expected delivery times
Exact delivery window and estimated delivery time.
Backorders and stock
Insight into expected arrivals and stock levels.
Fulfilment status
The complete order status, from packed to in transit.
CUSTOMER QUERIES
Which customer questions NexReply automatically answers using Monta data
Most support questions about fulfilment are predictable. That is precisely what makes them suitable for automation.
Shipping status questions
Has my order been shipped yet? When will my parcel be sent? Why hasn't my order shipped yet? NexReply retrieves the current shipping status from Monta and incorporates it directly into the reply.
Track & Trace questions
Can I track my parcel? Where is my parcel now? When will my parcel be delivered? NexReply automatically sends back tracking information and estimated delivery times.
Stock and backorder questions
Is this product in stock? Why is delivery taking longer? When will this product be back in stock? NexReply uses stock and back-order data from Monta to provide a clear answer immediately.
Fulfilment status
My order is on hold; what does that mean? Can you still split my order? When will my backorder be delivered?
Returns enquiries
Has my return shipment arrived at the Monta warehouse yet? How do I create a return request? When will I get my money back?
IN PRACTICE
Monta shipping questions resolved immediately and accurately
82%
Handled automatically
Without involving a helpdesk team member.
< 1 min
Average response time
Always an immediate answer, even in the middle of the night and at weekends.
100%
Real-time data
Factually accurate replies straight from the Monta API.
We ship thousands of orders a day through Monta. Our support team used to spend hours looking up shipping statuses. Now NexReply answers 80% of those questions automatically using live Monta data.
Outsourcing fulfilment doesn't mean you want to hand over customer communication. NexReply ensures customers are informed quickly, accurately and in our own tone of voice.
Operations Director
Major Dutch fashion brand and Monta user
BENEFITS
What does the Monta × NexReply integration deliver?
Handle 60 to 80% of recurring customer questions automatically
Sustainably reduce support pressure without extra staff
Cut response times from hours to minutes
Become less dependent on manual searches across systems
Inform customers more quickly and consistently about orders
Grow scalably while your customer service grows with you
WHO IT'S FOR
Who is the Monta × NexReply integration for?
This integration is particularly useful for online shops growing through Shopify, WooCommerce, Magento, Lightspeed or marketplaces.
High order volume
Online shops processing hundreds to thousands of orders every day via Monta.
Outsourced fulfilment
E-commerce businesses that have outsourced fulfilment but want to stay in control.
Lots of WISMO questions
Teams with many shipping, stock and delivery questions that can be automated.
Respond faster
Shops that want to respond faster without hiring extra support staff.
ECOSYSTEM
Monta within the broader NexReply e-commerce infrastructure
NexReply works seamlessly with all leading e-commerce systems.
Shopify
An e-commerce platform for easily setting up a professional online shop. Connect your Shopify orders directly to Monta fulfilment and NexReply customer service.
A multichannel sales platform that brings together all your sales channels and marketplaces. Connect ChannelDock to Monta for streamlined stock management.
NexReply connects to virtually any e-commerce and WMS system on the market.
FAQ
Frequently asked questions about the Monta × NexReply integration
What exactly is NexReply? Is it a chatbot?
No. NexReply is not a chatbot. It is an infrastructure layer for e-commerce customer service that connects your inbox directly to Monta. Customer questions are handled automatically using current fulfilment data, without your team having to log in again for every email.
Can NexReply share tracking links automatically?
Yes. As soon as Monta creates a shipping label, the tracking link becomes available. NexReply automatically includes it in the email reply whenever a customer asks for it.
Does NexReply also work with fulfilment providers other than Monta?
Yes. NexReply is built to connect to virtually any fulfilment provider or WMS that makes order, shipping or stock data available through an API. The infrastructure stays in place even if you change partners.
How many customer enquiries can NexReply handle automatically?
For many e-commerce teams, 60 to 80% of recurring customer questions can be automated, provided the underlying processes and data are set up properly. That isn't a trick: it's what happens when your inbox is finally connected to your operations.
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PostNL
Direct tracking and shipping status synchronisation for all your PostNL parcels.
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