Dutch platform🛡️ GDPR-compliant🤝 Retain human control ISO 27001 certified ISO 9001 certified
CCV SHOP INTEGRATION × NEXREPLY
Automate CCV Shop and Mijnwebwinkel customer service with NexReply.
Do you use CCV Shop or Mijnwebwinkel for your webshop? NexReply connects your customer service directly to your webshop data. Questions about orders, shipping and returns are answered automatically with current order information from your CCV Shop backend.
Not a standard chatbot. A robust operational platform that puts your customer service on autopilot, with 100% human control where needed.
NexReply retrieves order, customer and shipping data in real time through your e-commerce platform's API. When a customer sends an email, NexReply analyses the question and retrieves the order data it needs. We configure the integration for your e-commerce platform's API.
Order status and order details
Read order lines, statuses (paid, processed, shipped) and specific products directly from the API in real time.
Shipping status and Track and Trace
Automatically connect carriers such as PostNL, DHL or Sendcloud for the latest delivery information.
Payment status and transactions
Check whether payments through iDEAL, Bancontact or pay-later methods have been received successfully before responding.
Customer details and order history
Automatic recognition by email address and phone number to link previous orders directly.
Product information and stock
Check real-time product stock status to answer delivery time questions accurately.
CCV Shop REST API endpoints
Built according to the official documentation for guaranteed fast, secure and stable data transfer.
REAL-TIME
Real-time data enrichment through the CCV Shop API
NexReply retrieves current data through webhooks and the REST API. No slow after-the-fact synchronisation, but always the live status at that moment.
1
Analyses the incoming message
NexReply reads the customer's email and immediately understands the enquiry's intent.
2
Recognises question type and order ID
The algorithm identifies order numbers and customer identities for matching.
3
Retrieves live data through the CCV API
The latest status is retrieved from CCV Shop within milliseconds.
4
Turns data into a personalised reply
Generates an accurate reply in your brand's style with the exact tracking details.
5
Exceptions sent to an employee
Is there a complex issue? The ticket is immediately prepared for human support.
PROCESS
From customer enquiry to automated reply with CCV Shop data
NexReply answers recurring order questions within 2 minutes, fully personalised.
1
Match customer & order
NexReply instantly matches the sender to the correct Mijnwebwinkel order, regardless of the channel.
2
Check status
The platform checks the order status live: has payment been received and has the order been picked?
3
Retrieve carrier data
A real-time connection with DHL or PostNL retrieves the current delivery date and any delays.
4
Analyse events
Are there exceptions such as a backorder or a failed delivery attempt? NexReply identifies them immediately.
5
Generate response
A complete email is prepared with the exact details and the right tone.
6
Send or review
Simple questions are handled on autopilot. Complex issues go to the inbox for review.
QUESTION TYPES
Which CCV Shop customer questions are answered automatically
A deep integration with Mijnwebwinkel and CCV Shop lets you automate the most common recurring emails.
Order status
Questions such as "Where is my order?", "Did my payment go through?" and "Can I still cancel my order?" are resolved instantly using live data.
Shipping
Forward tracking links, resend shipping confirmations and answer questions about expected delivery times.
Returns
Explain the returns process, confirm the status of a return shipment and register refunds automatically.
AUTOMATION
Email automation for CCV Shop without a chatbot
NexReply is not a chatbot but data-driven automation, developed specifically for Dutch online shops.
Smart e-commerce integration
We don't believe in pop-up chat windows that frustrate customers. NexReply works invisibly in the background. It enriches the emails you already receive in your helpdesk with the right CCV Shop data and immediately suggests a perfectly tailored reply.
No annoying pop-ups on your online shop
Full focus on email and ticketing channels
Controlled workflows
You always stay in control. Specify precisely which replies can be sent automatically and which need approval from a team member first. Ideal for maintaining the quality of your customer service.
INFRASTRUCTURE OVER TEMPLATES
WHY
Why CCV Shop retailers choose NexReply
Save hours of manual searching every day and exceed customer expectations with lightning-fast replies.
60–80% answered automatically
Most e-commerce questions cover the same topics. NexReply handles these routine questions effortlessly and accurately, connected directly to your Mijnwebwinkel data.
Take the pressure off your support team
Let your service team focus on complex customer questions that need empathy and in-depth product knowledge, instead of copying and pasting tracking codes.
ECOSYSTEM
Works with your existing stack
NexReply is not a replacement for your helpdesk or e-commerce tools, but the connecting factor between them.
PostNL
Connect directly to the Netherlands' largest delivery company for real-time parcel updates.
NexReply connects to virtually any system where customer data is available via the API.
IMPLEMENTATION
Go live in three steps
You can go live with our CCV Shop integration within a few days. No complicated IT projects.
1
Create CCV API keys
Simply generate API keys in your CCV Shop or Mijnwebwinkel dashboard to give NexReply access to your order data.
2
Connect your customer service inbox
Connect your helpdesk, such as Trengo or Zendesk, or your shared email inbox in just a few clicks.
3
Set up instructions and go live
Configure your preferred reply rules, tone and returns policy. Start in test mode, then go live.
RESULT
Real-world example: a CCV Shop customer question answered automatically
< 2 min
Average response time
Lightning-fast replies to recurring customer questions.
65%
Handled automatically
More than half of emails resolved instantly without a team member.
0
Manual lookups
No more manual searching in the Mijnwebwinkel back office.
A Dutch baby clothing shop runs on Mijnwebwinkel. During the holidays, support waiting times reached 48 hours. Integrating NexReply changed everything.
By connecting NexReply directly to their CCV Shop API, questions about order status are now answered within 2 minutes. Customers receive their tracking link immediately, and the shop owner can focus on purchasing and marketing again.
Maud van der Meer
Owner – Kids & Co (Mijnwebwinkel shop)
FAQ
Frequently asked questions about the CCV Shop integration
Does NexReply work with both CCV Shop and Mijnwebwinkel?
Yes. We configure the integration for your e-commerce platform's API. CCV Shop and Mijnwebwinkel are separate platforms, each with its own integration.
Can NexReply answer customer questions fully automatically?
Yes. For recurring factual questions, such as 'where is my parcel?' or 'did my payment go through?', NexReply can compose and send replies entirely on its own.
Is NexReply a chatbot?
No, NexReply is not a live chat window. It is an email and ticket automation platform. It prepares draft replies in your existing helpdesk or email environment, based on real-time CCV Shop order data.
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