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MYPARCEL SHIPPING × NEXREPLY
MyParcel × NexReply
One integration, no more portals. Retrieve shipping data and perform actions in MyParcel directly from NexReply. The real connection between your customer service and shipping platform.
Customer service staff no longer need to log into the MyParcel portal to check shipments, look up tracking or create labels. With the NexReply integration, everything is on one screen: retrieve data, perform actions and help customers.
Retrieve data
Shipment status, tracking, delivery times and returns status: all shipping data automatically available for every customer question.
• Real-time tracking per shipment
• Delivery forecasts and time windows
Perform actions
Perform actions directly in MyParcel without opening the portal. Create labels, cancel shipments or change delivery options.
• Create shipping labels
• Change delivery options
One workspace
No more switching tabs. All MyParcel shipping information and actions centralised in NexReply.
• No separate portal needed
• Faster handling per ticket
THE PROCESS
How does the integration work?
The integration is designed to deliver immediate value. Manage your entire shipping flow in 4 clear steps.
1
Activate the API integration
Connect your MyParcel account to NexReply using an API key. One-time setup, immediately operational.
2
Data flows automatically
Shipments, tracking, delivery times and returns are continuously synchronised. Always up to date.
3
Answer customer questions
When a shipping question arrives, you immediately see the tracking status, carrier and expected delivery.
4
Perform actions
Create labels, change delivery options, cancel shipments or initiate returns without opening MyParcel.
MYPARCEL API DATA
Retrieve data: everything you need for shipping questions
This data is retrieved automatically from MyParcel and is immediately available in NexReply for every customer interaction.
Shipment status
Real-time status for every shipment: registered, in transit, at the sorting centre, out for delivery and delivered. Across all carriers.
Tracking
Automatic tracking codes and carrier information from PostNL, DHL, DPD, UPS, bpost and other carriers. Share links directly with customers.
Delivery forecasts
Expected delivery times, time windows and delivery attempts. Proactively inform customers when their parcel will arrive.
Return status
Complete returns status: label created, return in transit and received by the online shop. Give customers immediate clarity.
Carrier information
Which carrier is delivering the parcel, its dimensions, weight and shipping options. Everything you need to answer shipping questions quickly.
Delivery locations and collection points
Information about delivery locations, collection points and parcel lockers. Help customers find alternatives.
TAKE ACTION
Perform actions: act directly from NexReply
Create shipping labels for new or replacement shipments
Change delivery options: evening delivery, collection point or delivery to a neighbour
Cancel shipments before the carrier collects them
Generate return labels and send them directly to the customer
Reschedule a delivery attempt after a failed delivery
Add insurance and signature requirements to shipments
ECOSYSTEM
Works with all online shops shipping through MyParcel
Whatever platform your customer uses, the NexReply integration retrieves all shipping data centrally.
Shopify
The ideal combination for fast-growing e-commerce brands. Seamlessly connect orders and fulfilment data.
Dutch platform
