Dutch platform🛡️ GDPR-compliant🤝 Retain human control ISO 27001 certified ISO 9001 certified
PRESTASHOP INTEGRATION × NEXREPLY
PrestaShop handles your orders. NexReply handles your customer communications.
As a leading open-source platform, PrestaShop powers your e-commerce operations. But when customers ask questions, crucial order data is locked in your database. NexReply unlocks this data directly through the powerful PrestaShop Webservice API.
NexReply reads customer queries, retrieves real-time status information and immediately generates a razor-sharp, relevant response. Fully controlled, secure and without traditional chatbots.
What happens when a PrestaShop customer asks a question
With its deep database integration, NexReply automates the entire process in less than a second. From ticket arrival to preparing the perfect response.
1
Match customer & order
NexReply searches the PrestaShop database directly using an email address or order number to match the correct details.
2
Retrieve order status
Checks in real time in your admin panel whether the order has been paid, is being processed, has been cancelled or has been dispatched.
3
Check fulfilment & stock
Immediately sees which warehouse the order is in and whether any backorders or partial deliveries are active.
4
Analyse Track & Trace
Retrieves current delivery status through connected carrier APIs, including any delays.
5
Generate personalised response
Based on all live data, an accurate, human-sounding response is prepared or sent immediately.
CONNECTED DATA
Customer communication based on your complete PrestaShop data
Not just an integration. NexReply synchronises with all crucial tables in your PrestaShop installation for a 100% error-free customer experience.
Order Status & Details
Instant insight into product lines, SKUs, order amounts, VAT rates and payment methods.
Shipping & Fulfilment
Retrieve shipment status, detect partial deliveries and immediately provide the correct carrier link.
Returns & Refunds
Insight into returns registered in PrestaShop, with the refund status verified immediately.
Partial Deliveries & Backorders
If an order is shipped in several parts, NexReply explains this clearly and transparently.
Customer Details & History
Previous orders, customer groups, guest accounts and communication history directly connected.
API Endpoints & Webservices
Fully configurable via the native PrestaShop Webservice API, without placing a heavy load on the database.
REAL-TIME
Not a chatbot. Infrastructure on top of your webshop.
Traditional chatbots respond based on isolated text keywords, often resulting in frustrating answers. NexReply is built on reliable infrastructure. We respond directly to the live status of your orders in PrestaShop.
Direct database check
No slow imports. NexReply calls the PrestaShop webservice directly when the customer emails.
Complete audit log
Every automated action and generated response is neatly logged in your NexReply dashboard.
Smart fraud detection
Automatically recognises duplicate orders or unusual shipping patterns and flags them for manual review.
PROCESS
From customer query to automated response
Deep integration with PrestaShop enables fully autonomous, secure email handling.
1
Enquiry arrives
A customer sends an email or asks a question via your contact form.
2
Real-time API Check
NexReply immediately calls the PrestaShop API to find the order.
3
Checks & Validation
We check that the order status is correct and whether, for example, any returns have been registered.
4
Prepare draft
A perfectly worded response is prepared in your shop’s house style.
QUESTION TYPES
Typical PrestaShop questions you can automate
Real data integration lets us resolve the most common customer enquiries directly and substantively.
Where is my order?
Directly connected to your carrier's live Track & Trace data with current delivery times.
Order not yet shipped
Gives the customer immediate insight into processing time and current warehouse status.
Returns and refunds
Checks whether a returned parcel has arrived in PrestaShop and whether the refund has been processed.
Received incomplete product
Start a controlled follow-up immediately and, if desired, set up a subsequent delivery via the API.
AUTOMATION
Works with your existing PrestaShop setup
NexReply integrates seamlessly into your current workflow. No major changes are needed to your PrestaShop modules or back office.
PrestaShop Webservices
Native API integration via the PrestaShop admin panel
Fully compatible with PrestaShop 1.7 & 8.x
Real-time synchronisation of orders and customers
No heavy database queries or downtime
Retain your own order status workflows
Intelligent response determination
By linking database events to customer enquiries, your team never has to retype data manually. Is an order delayed? The engine automatically calculates the new delivery date and immediately apologises on behalf of your brand.
OPEN-SOURCE EXPERTISE INCLUDED
RESULT
PrestaShop example
65%
Handled automatically
Enquiries are resolved immediately and without errors through our PrestaShop API engine.
< 2 min
Response time
Customers receive immediate responses, greatly increasing conversion and loyalty.
0
Manual lookups
No more switching between your inbox and the PrestaShop back office.
"As an open-source webshop, we did not want expensive enterprise software that did not fit our PrestaShop database. With NexReply, we connected our shop in one afternoon. Now 65% of our incoming emails are answered automatically with the exact order status."
Thomas van den Berg
Founder, Berg & Co Outdoor (PrestaShop 8 Store)
ECOSYSTEM
Works with your existing stack
NexReply is the glue between your PrestaShop back end, your helpdesk and all your logistics partners.
Active Ants
Connect real-time e-fulfilment status and tracking data directly to your support.
Dutch platform
