Dutch platform🛡️ GDPR-compliant🤝 Retain human control ISO 27001 certified ISO 9001 certified
ACTIVE ANTS FULFILMENT × NEXREPLY
Active Ants × NexReply
One integration, no more portals. Retrieve fulfilment data and perform actions in Active Ants directly from NexReply. The real connection between your customer service and fulfilment.
Customer service staff no longer need to log into the Active Ants portal to check orders, look up tracking or make changes. With the NexReply integration, everything is on one screen: retrieve data, perform actions and help customers.
Retrieve data
Order status, tracking, stock and returns: all fulfilment data automatically available for every customer question.
• Real-time order information
• Tracking across all carriers
Perform actions
Perform actions directly in Active Ants without opening the portal. Duplicate orders, reship them or put them on hold.
• Duplicate and reship orders
• Put shipments on hold
One workspace
No more switching tabs. All information and actions for Active Ants customers centralised in NexReply.
• No separate portal needed
• Faster handling per ticket
THE PROCESS
How does the integration work?
From API connection to automated replies: go live with the integration in 4 steps.
1
Activate the API integration
Connect your Active Ants account to NexReply using API credentials. One-time setup, immediately operational.
2
Data flows automatically
Orders, stock, shipments and returns are continuously synchronised. Always current, without manual actions.
3
Answer customer questions using data
When a question arrives, you immediately see the order status, tracking and returns information. Answers based on facts, not guesswork.
4
Perform actions from NexReply
Duplicate orders, put shipments on hold, check backorders and reship items, all without opening Active Ants.
ACTIVE ANTS API DATA
Retrieve data: everything you need for customer questions
This data is retrieved automatically from Active Ants and is immediately available in NexReply for every customer interaction.
Order status and details
Real-time status for every order: received, processing, picked, packed and shipped. Plus order lines, quantities and payment status.
Tracking
Automatic tracking codes and carrier information from PostNL, DHL, DPD, UPS and other carriers. Share links directly with customers.
Stock levels
Live stock levels per SKU and warehouse location. Immediately know whether a product is available or on backorder.
Returns information
Complete returns status: registered, received, inspected and refunded. Give customers immediate clarity.
Shipping details
Shipping date, carrier, weight, number of parcels and expected delivery time. Everything you need to answer shipping questions quickly.
Backorders and availability
Insight into backorders, expected restocking and delivery times. Proactively inform customers when products become available again.
BENEFITS
Perform actions: act directly from NexReply
Duplicate and recreate orders for reshipping
Reship items when products are damaged or missing
Put shipments on hold when changes are needed
Check whether orders are on backorder and inform customers
Request return labels and initiate returns processes
Change order details before Active Ants processes them
ECOSYSTEM
Works with all online shops using Active Ants for fulfilment
Whatever platform your customer uses, the NexReply integration retrieves all data centrally.
Shopify
The ideal combination for fast-growing e-commerce brands. Seamlessly connect orders and fulfilment data.
Dutch platform
