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BIGCOMMERCE INTEGRATION × NEXREPLY
Do you sell through BigCommerce? NexReply connects your customer service directly to your BigCommerce webshop. Questions about orders, shipping and returns are answered automatically using current order data from your BigCommerce backend through the REST API.
Overview
NexReply's BigCommerce integration uses the BigCommerce REST API to retrieve order, customer and shipping data in real time. As a SaaS platform, BigCommerce offers a powerful, well-documented API providing full access to orders, customer accounts, products and shipping details. NexReply uses this API to automatically enrich customer enquiries with current webshop data.
Connected data
Product titles, SKUs, order amounts and the current processing status directly from the BigCommerce backend.
Live connection to the fulfilment status and linked carriers such as DHL and PostNL.
Insight into completed payments, outstanding amounts and approved refunds.
Direct matching with the BigCommerce customer database for previous order history and address validation.
Real-time checks of current stock levels to answer delivery time questions accurately.
Full compatibility with stable V2 and V3 endpoints for maximum data reliability.
Real-time
NexReply retrieves live information through the BigCommerce API. Not outdated snapshots, but the absolute truth at the moment the customer asks a question.
Direct webhook triggers
Receive real-time updates on order changes or status updates directly from BigCommerce.
Live Carrier Integration
NexReply combines BigCommerce data with the live tracking information from the selected shipping provider.
Smart data comparison
Data is analysed to check whether partial deliveries or return notifications are active.
Process
A customer asks a question via email or helpdesk, for example: ‘Where is my order?’
NexReply immediately matches the sender with the correct BigCommerce order based on their email address or order ID.
Real-time data about order status, shipping and products is requested directly through the BigCommerce API.
The platform analyses the specific context and any exceptions (such as delays).
An accurate, personalised response is composed automatically in your brand's voice.
Standard questions go straight onto autopilot. Complex issues go to the helpdesk inbox.
Question types
Where is my order?
My order status
Has my order already been shipped?
Track and trace information
Shipping status with the carrier
Expected delivery date
Return procedure
Return processing
Refund status
Automation
BigCommerce webshops scale quickly. NexReply scales with them. Not a chatbot, but data-driven email automation: API-connected order data, controlled email workflows, pre-approved instructions and consistent brand communication.
Why
The vast majority of your repetitive customer queries are resolved immediately and accurately.
A response within minutes, directly increasing customer satisfaction.
Support agents no longer need to search manually through the BigCommerce admin.
Ecosystem
Monta
Direct fulfilment and warehouse synchronisation for lightning-fast status updates.
View integration →
Bol.com
Synchronise orders, deliveries and returns from the largest Dutch platform.
View integration →
Amazon
Serve international Amazon customers with real-time order and shipping integration.
View integration →NexReply connects to virtually any system where customer data is available via the API.
Implementation
Create BigCommerce API credentials
Create an API token in your BigCommerce Store Settings within two minutes.
Connect your customer service inbox
Connect your shared email address or customer service helpdesk directly.
Set instructions and go live
Define your response logic and start automating customer communication immediately.
Result
Average response time
Customers receive a perfect, data-rich response within minutes.
Answered fully automatically
More than two-thirds of all routine questions are resolved without a support agent.
Manual admin lookups
No more wasting valuable time manually looking up order data.
Operations Director
E-commerce Apparel Brand, BigCommerce Enterprise
FAQ
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Enterprise-grade automation for large catalogues and complex e-commerce operations.
View integration →Start transforming your customer service today.
Plan a no-obligation demonstration with one of our experts.
