MIRAKL × NEXREPLY

Your marketplace scales. Your communication becomes more complex. NexReply keeps up.

Q: Can NexReply split replies by vendor?

Yes. If a customer asks about an order containing products from multiple sellers, the AI recognises this and sends the specific status and tracking information for each product and seller.

Q: How does it work with Mirakl's response time SLA?

NexReply helps you meet strict SLAs immediately by automatically answering incoming messages within minutes using real-time data.

Q: Can we retain human control?

Absolutely. You can require replies to be approved first, or fully automate only specific question types, such as WISMO.

Q: Does NexReply support multiple languages?

Yes. NexReply automatically recognises the customer's language, such as French, German or English, and immediately translates order data and replies accurately.

Q: How long does implementation take?

Thanks to our ready-made Mirakl API integration, you can go live within a few days, including the connection to your current helpdesk software.

NexReply centralises and automates customer and vendor communication within your Mirakl environment. Real-time order status, vendor KPIs and automatic translations in one dashboard.

NexReply connects to these marketplaces through the Mirakl integration

Decathlon

Carrefour

Blokker

Kwantum

Maxeda

MediaMarkt

De Bijenkorf

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Mirakl Marketplace

Keep multi-vendor complexity under control

Running your own marketplace brings unique communication challenges. NexReply resolves them by putting real-time Mirakl data to work directly.

Vendor response times

Customers expect a quick answer, regardless of which external partner processes the order. NexReply monitors SLAs and reduces sellers' workload.

Automatic triage and assignment

SLA alerts for delays

Direct escalation to platform management

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Scattered information

Product data, order statuses and shipping details are spread across hundreds of seller accounts. NexReply brings everything together.

Real-time order tracking through the API

Visibility into vendor stock

Central communication history

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Scalability

More vendors shouldn't mean a linear increase in support costs. Automate repetitive questions immediately.

Up to 70% handled automatically

A consistent tone of voice everywhere

Without extra support staff

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THE PROCESS

How the Mirakl integration with NexReply works

NexReply acts as the smart triage and response layer directly on top of your Mirakl operator environment.

1

Retrieve message

A customer sends a message through the marketplace or by email. NexReply retrieves it immediately.

2

Integration

Order and seller data are linked in real time through the Mirakl API.

3

Status analysis

The AI analyses the shipment status and the specific vendor's performance.

4

Response

A personalised reply in the right language and tone is prepared immediately.

5

Triage and SLA

Complex questions are forwarded directly to the right vendor or operator.

MIRAKL API DATA

What the Mirakl API shares with NexReply

Fully automated data exchange delivers factually accurate answers and better service.

Consistent replies

Ensure customers always receive consistent, professional answers, regardless of the vendor.

Less vendor dependence

Prevent your support team from having to wait for feedback from external sellers.

Consistent service standards

Uphold your platform's strict brand standards for every order.

Factual communication

Direct synchronisation with the actual order status and tracking information.

Vendor context

When an issue escalates, the operator immediately sees the full vendor history and performance data.

Decathlon

Connect your Decathlon marketplace data to automated customer communication for faster resolution.

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Shopify

Synchronise your Shopify orders and customer data for immediate, personalised replies.

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Monta

Connect your e-commerce fulfilment data directly to your automated email replies.

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IN PRACTICE

Speed and consistency on a scalable marketplace

70%

Automatically resolved

Customer questions about delivery times answered immediately without operator intervention.

< 3 min

Average response time

An immediate, accurate and factual reply, even in the evenings and at weekends.

100%

SLA compliant

Sellers effortlessly meet strict platform guidelines.

"Our marketplace quickly grew to dozens of external vendors. Customer service became chaotic because we had to contact the partner manually for every status question. Thanks to NexReply's Mirakl integration, we now resolve 70% of incoming questions automatically and immediately using real-time data."

Maintaining brand integrity and high customer satisfaction is essential for repeat purchases on our platform. NexReply guarantees that quality.

Operations Director

Major European home and living marketplace using Mirakl

BENEFITS

What does the Mirakl × NexReply integration deliver?

Answer 60 to 80% of logistics support questions automatically

Less manual searching for your own helpdesk team

Accurate communication about split orders with multiple vendors

Better SLA monitoring and compliance by external sellers

Cut response times from days to seconds

Scale transaction volume without increasing support headcount

WHO IT'S FOR

Who is the Mirakl × NexReply integration for?

Whether you're just starting with multi-vendor e-commerce or already processing millions through Mirakl:

Chatbot vs NexReply

Instead of an annoying, static chatbot that doesn't help the customer, NexReply provides factual, context-aware replies directly by email.

Platform control

Keep full control over tone of voice and quality. No seller providing poor service on behalf of your platform.

Vendor independence

Even if a seller is slow to respond, NexReply can use Mirakl data to show the customer the status and shipping details immediately.

Scale faster

Effortlessly onboard dozens of new marketplace partners without overwhelming your customer service team.

ECOSYSTEM

Supported systems within your e-commerce architecture

NexReply integrates seamlessly with key marketplace and logistics partners.

Zendesk

Link customer tickets directly to the correct order and Mirakl vendor for streamlined management.

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Monta

Retrieve fulfilment and shipping status data to keep customers proactively informed.

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SendCloud

Instantly generate return labels and tracking links ready to use in email replies.

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Channeldock

Synchronise multiple sales channels and marketplaces in one central dashboard.

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Picqer

Connect advanced warehouse management and stock levels directly to your inbox automation.

View integration →

View all partner integrations →

NexReply connects to virtually any e-commerce and WMS system on the market.

FAQ

Frequently asked questions about Mirakl × NexReply

Can NexReply split replies by vendor?

Yes. If a customer asks about an order containing products from multiple sellers, the AI recognises this and sends the specific status and tracking information for each product and seller.

How does it work with Mirakl's response time SLA?

NexReply helps you meet strict SLAs immediately by automatically answering incoming messages within minutes using real-time data.

Can we retain human control?

Absolutely. You can require replies to be approved first, or fully automate only specific question types, such as WISMO.

Does NexReply support multiple languages?

Yes. NexReply automatically recognises the customer's language, such as French, German or English, and immediately translates order data and replies accurately.

How long does implementation take?

Thanks to our ready-made Mirakl API integration, you can go live within a few days, including the connection to your current helpdesk software.