RETURNLESS × NEXREPLY

Returns management connected directly to your customer service

Connect Returnless to NexReply and answer support emails about returns automatically using real-time data, statuses and direct return labels.

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INTEGRATION OPTIONS

What can you do with the Returnless integration?

By connecting NexReply and Returnless, you automate the most time-consuming returns service tasks.

Retrieve returns data

Retrieve real-time returns statuses, tracking updates and refunds directly from Returnless to give customers accurate answers immediately.

View current returns status

Check refund status

Return shipment tracking

Perform actions

Let NexReply perform actions directly in the Returnless platform, such as creating return labels or changing a return's status.

Generate a return label immediately

Update returns status in real time

Approve or reject returns

Reply automatically

When a customer emails about a return, NexReply recognises it immediately, retrieves the data through the API and sends a personalised reply.

Fully automated response

Always factually accurate data

In your shop's unique tone of voice

HOW IT WORKS

Fully automated returns service in 4 steps

Simple integration, powerful results. This is how the Returnless API streamlines your customer service.

1

Customer emails about a return

A customer sends your customer service team an email with a question about a return or refund.

2

Recognise the question

NexReply AI immediately recognises the email's intent and links it to the returns service workflow.

3

Retrieve API data

Real-time data about the return request, status or tracking is retrieved from Returnless through the API.

4

Automated reply

Within a minute, the customer receives a clear, factually accurate email reply including a label or link.

RETURNLESS API CAPABILITIES

Which data do Returnless and NexReply exchange?

The API integration is powerful and deep. NexReply can access all crucial returns information.

Retrieve returns status

Check in real time whether a return parcel has been registered, is in transit or has already arrived at the warehouse.

Refund information

Instant insight into refund status, including amount, date and selected payment method.

Create a return label

Generate an official Returnless shipping label directly through NexReply and send it immediately as a PDF.

Returns tracking

Always have the latest return parcel tracking information at hand without manual searching.

Apply returns rules

Automatically determine whether a return meets your conditions, such as within 14 days, using smart returns rules.

Update return request status

Change the status to 'approved' or 'rejected' in the Returnless dashboard directly from NexReply.

INTEGRATION ECOSYSTEM

Works seamlessly with all your e-commerce systems

Returnless and NexReply integrate directly with the most popular e-commerce platforms on the market.

Shopify

Synchronise return notifications and order data from your Shopify shop directly with Returnless.

WooCommerce

Connect your WooCommerce shop for automatic returns processing and order synchronisation.

Magento

Connect your Magento environment to Returnless for seamless enterprise-level returns handling.

Lightspeed

Manage returns from your Lightspeed shop with real-time status updates and tracking.

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NexReply connects to virtually any e-commerce, WMS and returns system on the market.