Dutch platform🛡️ GDPR-compliant🤝 Retain human control ISO 27001 certified ISO 9001 certified
🚀 RETURNISTA × NEXREPLY
Automate your returns service and encourage exchanges
Seamlessly connect Returnista to NexReply. Answer support questions about returns automatically with real-time data, help customers with exchanges immediately and reduce manual administration by 80%.
Take your returns service to the next level by automating data exchange and turning returns directly into new revenue.
Retrieve returns data
Retrieve real-time statuses, tracking updates and planned exchanges directly from Returnista to answer your customer immediately.
View return shipment status
View the selected exchange or compensation
Link tracking information directly
Perform actions immediately
Let NexReply perform actions directly within Returnista, such as automatically generating new shipping labels.
Create a return label (PDF) immediately
Reserve an exchange automatically
Override returns status manually
Reply automatically
When a customer emails about a return or exchange, the AI recognises the intent, checks Returnista and immediately sends a reply in your brand's style.
Returns intent recognition
Maintain your unique tone of voice
Real-time stock checks for exchanges
HOW IT WORKS
An automated returns process in 4 steps
Returnista and NexReply work seamlessly together to dramatically reduce pressure on your support team.
1
Customer emails about a return
The customer emails your helpdesk with a returns question, an exchange request or a label request.
2
AI recognises the intent
NexReply AI immediately recognises a return or exchange request and activates the right workflow.
3
Query the Returnista API
NexReply retrieves real-time data, such as returns status, exchange options and shipping options, through the Returnista API.
4
Fully automated reply
Within a minute, the customer receives an email with the status, reservation confirmation or a directly downloadable label.
API CAPABILITIES
Which data do we exchange?
Our integration is deep and powerful. NexReply has direct access to the most important Returnista data points.
Retrieve returns status
Always have real-time insight into whether a return parcel has been registered, shipped, sorted or received at the warehouse.
Tracking integration
Automatically link the carrier's tracking code, from DHL, PostNL, DPD and others, directly to helpdesk communication.
Refund and exchange information
Immediately see which replacement product or refund method the customer selected in Returnista.
Generate labels
Generate a new shipping label directly through Returnista and immediately offer the link or PDF in the chat conversation.
Update a request manually
Approve returns, change reserved exchanges or reject exceptions directly from NexReply.
View returns analytics
Gain insight into return reasons and feed them back to NexReply to prevent product questions more effectively.
ECOSYSTEM INTEGRATION
Seamless integration with all your e-commerce systems
Returnista and NexReply communicate directly with all major e-commerce platforms to match orders and returns in real time.
Shopify
Synchronise return notifications and order data from your Shopify shop directly with Returnista.
WooCommerce
Connect your WooCommerce shop for automatic returns processing and order synchronisation.
Magento
Connect your Magento environment to Returnista for seamless enterprise-level returns handling.
Lightspeed
Manage returns from your Lightspeed shop with real-time status updates and tracking.
Dutch platform
