Dutch platform
Recognise recurring questions
NexReply recognises what the customer needs help with and links the enquiry to the appropriate rules.
Outlook × NexReply
Automate Outlook customer emails with NexReply
Outlook integration with NexReply for automatic processing of incoming customer emails. Connect the mailbox behind your Outlook environment to your webshop data and approved knowledge, so the same questions do not need to be answered manually time after time.
Less searching, clearer responses
Context alongside the conversation
Available order and shipping details come together with the email, so your team does not have to keep switching screens.
Preserve personal communication
Use your own instructions and tone of voice, with review where needed.
We connect the mailbox behind Outlook
Outlook is the application you use for email. The technical connection depends on the mailbox and organisational settings behind it. We therefore start by reviewing your current configuration.
For a Microsoft 365 environment, we coordinate access with the administrator. We then connect customer communication to the relevant data and processes in NexReply.
How we configure the integration
Review the current environment
We establish which mailboxes you use and who manages access.
Agree the scenarios
Identify common questions, approved responses and situations that still require review.
Check the responses
Test processing with your team and switch suitable scenarios to automatic handling in a controlled way.
Your rules stay in control
NexReply is not a standalone chatbot alongside your email. Processing takes place within your agreed workflow. Your team can assess responses and keep exceptions under control.
Frequently asked questions about Outlook
Do customers need to use a chat window?
No. Customers can simply email you. NexReply supports the handling of those email enquiries.
Is every Outlook environment the same?
No. The mailbox provider and management settings determine how access is configured. We check this beforehand.
Can I start without automatic sending?
Yes. In review mode, your team checks suggested responses before they are sent.
A calmer Outlook customer service inbox
Discuss which recurring enquiries NexReply can take over from your mailbox.