Dutch platform
Process customer emails centrally
Recognise recurring questions in your connected mailbox and keep conversations clearly organised.
Microsoft 365 × NexReply
Automate Microsoft 365 customer service with NexReply
Microsoft 365 Enterprise integration with NexReply for integrated customer communication through Exchange. Bring customer emails together with information from your webshop, fulfilment and shipping systems. Your team no longer needs to search several systems for every enquiry.
Your existing mailbox, with more context
Respond with current information
Combine the enquiry with available order, shipping and return information from connected systems.
Control each question type
Process familiar scenarios automatically and keep sensitive or unusual questions with your team.
Exchange as the channel, NexReply as the operational platform
You do not need to separate customer communication from your existing Microsoft environment. NexReply uses the mailbox connection to process conversations and adds your knowledge base, rules and operational context.
During configuration, we agree which mailboxes, folders and data are needed. Access is coordinated with your Microsoft 365 administrator. Do not share personal passwords through contact forms or knowledge base articles.
How we configure the integration
Agree mailbox access
Choose the mailboxes and coordinate the required access with the administrator.
Configure knowledge and rules
Define how you respond, what information is needed and when an employee must review an enquiry.
Test and start with control
Check the first responses in review mode, then automate suitable scenarios.
Your rules stay in control
You decide which enquiries NexReply may handle automatically. Missing information or exceptions can still receive human assessment. Conversations and actions remain traceable in NexReply.
Frequently asked questions about Microsoft 365
Does this replace Microsoft 365?
No. Microsoft 365 remains your email environment. NexReply adds controlled handling of customer enquiries and context from other systems.
Do we need an administrator for the integration?
Depending on your Microsoft configuration, administrator approval may be required. We coordinate this during onboarding.
Can responses be checked first?
Yes. Start in review mode and decide when automatic sending is appropriate for each question type.
Put your Microsoft 365 inbox to work
See how your existing mailboxes and systems come together in one controlled customer service workflow.