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Gorgias × NexReply
Gorgias for your helpdesk,NexReply for email automation.
Gorgias centralises all your customer questions. NexReply ensures your emails are genuinely handled accurately and autonomously using real-time order data.
Gorgias brings your helpdesk, live chat and social channels together and offers its own AI automation. NexReply can add a complementary layer for your email processes and connected e-commerce systems. It reads incoming emails, checks current fulfilment data and performs the actions configured within your workflows.
Gorgias brings your customer data and channels together. NexReply adds a complementary automation layer tailored to your email processes and connected systems.
Automation within your workflows
NexReply checks the current order status and prepares a suitable reply. You decide which replies are sent automatically and which are reviewed by a team member first.
Perform actions directly
NexReply can actually perform actions in your e-commerce systems. Duplicate orders, put a shipment on hold, reship items or trigger returns.
Clear automation agreements
Choose a NexReply plan based on your ticket volume. We discuss which email processes you want to automate and which integrations you need. See the pricing page for the current plans.
The process
How Gorgias and NexReply work together
One smooth e-commerce integration from arrival to autonomous resolution.
1
Email arrives in Gorgias
The ticket is passed directly through the API to NexReply's smart analysis layer.
2
Connect to live order data
NexReply retrieves real-time status, shipping and returns data from Shopify or your WMS/carrier.
3
Autonomous replies and actions
An appropriate reply is sent immediately and the action, such as a partial delivery, is registered correctly.
Working together
How Gorgias and NexReply complement each other
Use Gorgias as your central helpdesk and tailor complementary NexReply workflows to your e-commerce systems. Decide which automation to use for each process and where your team stays in control.
Functionality
Gorgias AI
NexReply AI agent
Real email automationAnswer and close emails autonomously without a human click.
Depends on configuration
Fully autonomous
Active order changesCancel orders, change addresses and reship items.
Depends on integrations
Automated
Recognise partial deliveriesImmediately understands whether a product will arrive later or has shipped separately.
Context from connected systems
Full visibility
Transparent transaction costsReview the current plans and agree on usage in advance.
Separate pricing model
Fixed, competitive rates
Ecosystem
Works seamlessly with your entire stack
Whether you sell through Shopify, WooCommerce or Lightspeed, NexReply retrieves the data and feeds it directly back into your Gorgias tickets.
Shopify
WooCommerce
Magento
Lightspeed
Frequently asked questions about the Gorgias integration
Does NexReply replace Gorgias entirely?
No, absolutely not. Gorgias remains your central helpdesk interface for chats, social media and tickets. NexReply runs in the background to handle your email support autonomously through deep order integrations.
How does NexReply integrate with Gorgias?
NexReply uses the Gorgias API. When an email ticket arrives, NexReply analyses the question, checks the data and answers the ticket directly in Gorgias. Your support team sees everything immediately.
Can I stay in control?
Yes, always. You can require certain complicated questions or high-value orders to be reviewed by a human team member before NexReply responds.
Get more from Gorgias with NexReply
Automate e-commerce support using current data and lighten your helpdesk team's workload today.
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