Dutch platform
Keep your existing mailboxes
Bring customer enquiries from your connected Gmail environment together in NexReply.
Gmail × NexReply
Connect Gmail and Google Workspace to NexReply
Gmail integration with NexReply for direct customer email automation from Google Workspace. Use your existing mailboxes and domains, with customer and order context immediately available to handle every enquiry.
Google Workspace as the foundation for intelligent customer service
Combine information automatically
Connect the enquiry to available data from your webshop, stock and shipping systems.
A recognisable brand voice
Configure responses around your own communication, knowledge and agreements.
A connection with consent, not a shared password
NexReply provides a Google sign-in connection for Gmail access. During setup, you complete the consent process for the relevant mailbox. Depending on your Google Workspace policy, an administrator may need to assist.
We then configure the relevant question types and rules. Combining the mailbox, order context and approved knowledge makes responses useful for your day-to-day customer service.
How we configure the integration
Connect the mailbox
Choose the correct account and complete Google's consent process for the connection.
Configure communication
Define the tone of voice, relevant knowledge and boundaries for automatic processing.
Test with review
Check the first suggestions, then automate suitable recurring enquiries.
Your rules stay in control
You decide which scenarios may run automatically. Your team can assess enquiries where information or confidence is lacking. The integration does not change the agreements you want to make with customers.
Frequently asked questions about Gmail
Can we keep using our own domains?
Yes. We configure the connection for your organisation's existing Google Workspace mailboxes.
Do we need to share our Google password?
Use the connection's Google consent step. Do not share a personal password through email or a contact form.
Must we start with full automation?
No. Start with suggestions in review mode, then decide where automatic handling is suitable.
From Gmail enquiry to controlled response
Discover how your Google Workspace mailboxes and e-commerce systems can work together.