RETOUREN.NL × NEXREPLY

Streamline your returns service with real-time answers to customer questions in your email.

Connect the Retouren.nl returns portal to NexReply. Answer questions about returns statuses, printerless returns and refunds immediately and fully automatically.

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POSSIBILITIES

Answer every returns question accurately straight away

Deliver a seamless customer experience by automating support questions about returns.

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Retrieve returns data

NexReply retrieves real-time updates directly from your Retouren.nl portal to check shipment statuses.

View current returns status

Display printerless return QR codes

Check refund status

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Perform actions immediately

Let AI perform actions automatically, such as generating a new return label or changing the returns period.

Create a return label (PDF)

Update returns status in the portal

Approve return requests

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Reply automatically

Within 1 minute, customers receive a personal, factually accurate reply written in your brand's tone of voice.

Send directly by email

Real-time Retouren.nl tracking information

24/7 automated assistance

HOW IT WORKS

Full automation in 4 steps

No more manual searching. NexReply handles everything in the background.

1

Customer emails about a return

A customer asks about a return or a desired exchange.

2

AI recognises the intent

NexReply immediately understands that the question concerns a Retouren.nl shipment.

3

Retrieve API data

The real-time status is requested from Retouren.nl in a fraction of a second.

4

Automated reply

The customer immediately receives the right answer, including a return label or status update.

RETOUREN.NL API

Which data do we exchange?

A deep, stable integration ensures all necessary information is always up to date.

Retrieve returns status

Real-time synchronisation shows whether a return has been registered or is already at the warehouse.

Tracking integration

Give customers the current shipping status of their return parcel immediately through familiar carriers.

Refund status

Immediately see whether the refund has been prepared or paid.

Generate shipping labels

Let AI generate a new return label immediately if the customer has lost it.

Direct returns portal link

Generate personalised links so customers can register printerless returns immediately.

INTEGRATION ECOSYSTEM

Works seamlessly with all your e-commerce systems

Retouren.nl and NexReply integrate directly with the most popular e-commerce platforms on the market.

Shopify

Synchronise return notifications and order data from your Shopify shop directly with Retouren.nl.

WooCommerce

Connect your WooCommerce shop for automatic returns processing and order synchronisation.

Magento

Connect your Magento environment to Retouren.nl for seamless enterprise-level returns handling.

Lightspeed

Manage returns from your Lightspeed shop with real-time status updates and tracking.

View all partner integrations →

NexReply connects to virtually any e-commerce, WMS and returns system on the market.