Check the right account
In STRATO, confirm which mail plan and domain belong to your support address.
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Collect the right STRATO mailbox details and test incoming and outgoing email.
In STRATO, confirm which mail plan and domain belong to your support address.
For STRATO hosting, the provider lists imap.strato.de on port 993 and smtp.strato.de on port 465, both with SSL/TLS. Note the full email address and verify the settings for your plan.
Need to share access details? Ask NexReply for a secure transfer link. Do not send passwords, tokens or API secrets by ordinary email or through the contact form.
Test an incoming message and a reply. Verify the sender and that the reply appears in Sent.
Prefer a dedicated mailbox. Share any access secret only through the secure link NexReply provides on request.
Check the provider’s current settings too. Screen names and access options can change.
Contact us if a step does not work. Do not include secret access details in your message.