Check the right account
Note which Decathlon Marketplace environment and seller account you use. Also note the shop_id for this Mirakl seller account. Check who can manage partner or API access.
Help centre
Identify the correct Decathlon seller environment before connecting orders and customer enquiries.
Note which Decathlon Marketplace environment and seller account you use. Also note the shop_id for this Mirakl seller account. Check who can manage partner or API access.
Ask the seller portal or your marketplace contact which access method is enabled for your account. NexReply then agrees the required permissions with you. If you cannot find the shop_id, ask your marketplace contact.
Need to share access details? Ask NexReply for a secure transfer link. Do not send passwords, tokens or API secrets by ordinary email or through the contact form.
Use a recent order and customer enquiry to compare the reference, status and any delivery information.
Available marketplace data and actions depend on your Decathlon account and partner environment.
Contact us if a step does not work. Do not include secret access details in your message.