Check the right account
Note the full email address and confirm which hosting service manages the mailbox in your Vimexx account.
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Check your Vimexx mail settings before NexReply starts processing support emails.
Note the full email address and confirm which hosting service manages the mailbox in your Vimexx account.
For Vimexx cPanel hosting, the provider lists mail.yourdomain.nl, port 993 for IMAP and 465 for SMTP, with SSL. Replace the example domain with your own and check the certificate and settings for your plan.
Need to share access details? Ask NexReply for a secure transfer link. Do not send passwords, tokens or API secrets by ordinary email or through the contact form.
Retrieve a test message and send a reply. Compare the sender and Sent folder.
Do not alter an existing mailbox setup without coordination. Provide any access secret only through a secure link.
Check the provider’s current settings too. Screen names and access options can change.
Contact us if a step does not work. Do not include secret access details in your message.