Check the right account
Note the URL of your StockItUp environment and confirm which seller account contains your orders. If you have several sellers, also provide the correct seller ID.
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Prepare your StockItUp environment so NexReply can check order, stock and shipping details for customer enquiries.
Note the URL of your StockItUp environment and confirm which seller account contains your orders. If you have several sellers, also provide the correct seller ID.
Ask StockItUp or your account administrator for a dedicated API client ID and client secret for NexReply. Confirm which access to orders, stock and shipments is available in your environment.
Need to share access details? Ask NexReply for a secure transfer link. Do not send passwords, tokens or API secrets by ordinary email or through the contact form.
Select a recent order and compare its status, any backorder, stock and shipping information with the details NexReply retrieves.
NexReply uses the agreed order, stock and fulfilment details from your StockItUp environment. Available fields depend on your account and API access.
Contact us if a step does not work. Do not include secret access details in your message.