Dutch platform
01
Open your bol seller account
Sign in to the account you want to connect. Go to Settings and choose API Settings under Services.
Help centre
Connecting bol to NexReply
Connect your bol seller account to NexReply to use available order and shipping data when handling customer enquiries.
Receive bol customer questions in NexReply
The API connection below gives NexReply access to available order and shipping data. To answer bol customer questions through NexReply, you also need the email integration for customer questions.
Contact bol Partner Service and explain that you want to answer customer questions in your own CRM system, NexReply. Ask how to activate or check the email integration for your seller account. Also check that the general contact address in your bol seller account matches the mailbox connected to NexReply. According to bol, customer questions are forwarded to that address, and a reply from the CRM goes directly to the customer.
Always reply to the received customer question so your response is recorded. Bol still expects a reply within 24 hours when you use email integration. Do not send an automatic acknowledgement: bol already notifies the customer. Some actions, such as forwarding a question to bol, must still be completed in the seller account.
Set up the connection
02
Create separate credentials
Create Client credentials for NexReply and give them a recognisable name. Store the Client ID and Client secret securely.
03
Arrange the connection
Ask NexReply for a secure transfer link if you need to provide the Client credentials. We configure the bol connection for your NexReply environment. You do not need to share your bol password.
04
Check a first order
Choose a recent bol order together with NexReply. Compare the order number, items and shipping details with your seller account. Include a shipped order if possible, so you can check available tracking.
Which data can NexReply use?
Available fields depend on the order, shipping method and data returned by bol.
Order and items
The order number, order date, purchased items, quantities and available amounts.
Shipping and tracking
Available shipments, shipping dates, carrier and tracking details. Orders that have not shipped may not have tracking yet.
Returns and cancellations
Return information, handling status and cancellation requests, where bol makes them available and the relevant processing has been configured.
What happens after connecting?
The connection provides data to help answer customer enquiries. Setting it up does not mean NexReply immediately processes returns, cancels orders or sends messages autonomously. We agree on those workflows separately.
If data is missing during the first check, verify the seller account and order number and ask NexReply to check the connection. Do not include API secrets in screenshots.
Official bol instructions
Labels in the seller account may change. Consult bol’s instructions if you are unsure.
Need help connecting?
Contact us if you get stuck or order data is missing. Do not include passwords, tokens or Client secrets in the contact form.