How Wandelsok automated 60% of its support queries with NexReply

When our webshop started to grow, our inbox grew just as quickly. With a small team, you feel that pressure straight away.

Definitely recommended. At first, we wondered whether the AI would properly understand the way we respond, but it genuinely surprised us. The responses align with the way we communicate. Ultimately, all we have to do is check them.

Thanks to NexReply, we have significantly optimised our German customer service. We save a lot of time, while our customers receive faster, personalised help without feeling as though they are communicating with a bot.

Our customers receive faster, more consistent replies, and the team has time left for exceptions.

"Our customer service no longer grows in direct proportion to our order volume. We can scale without adding hours or people."

Thanks to NexReply, we answer customer emails faster and more consistently: often at the touch of a button, and fully automatically wherever possible.

Thanks to NexReply, we spend much less time on daily customer contact and can focus more on other tasks and projects.

Thanks to NexReply, we spend much less time on repetitive customer enquiries while helping customers faster.

"The integration was completely taken care of. No manuals or sample PDFs, just sorted. Questions are answered incredibly quickly via WhatsApp, and improvement suggestions are actually acted on: several ideas I suggested were implemented in no time. This is how working with a software provider should feel."

Wow, this works so much better and faster than Outlook!