Dutch platform🛡️ GDPR-compliant🤝 Retain human control ISO 27001 certified ISO 9001 certified
DPD INTEGRATION Ă— NEXREPLY
DPD ships your parcels. NexReply answers customer questions.
Do you work with DPD and find that customer enquiries about shipping are taking up more and more time? With NexReply’s DPD integration, you can automate emails about Track & Trace, deliveries, delays, parcel shops and returns based on real-time shipping data.
NexReply's DPD integration connects real-time shipping data directly to your automated customer service. When a customer sends an email, NexReply immediately retrieves the delivery status, collection point or returns information from DPD to generate an accurate reply straight away.
Tracking and shipping data
DPD tracking APIs provide the AI engine with real-time information on the current location, status, delays and expected delivery time.
A seamless flow of data from DPD directly to the customer’s inbox, without any staff involvement.
1
Analyse message
NexReply's AI system immediately analyses the incoming customer email for intent and tone.
2
Enquiry type recognition
The email is immediately classified as a logistics question, such as "Where is my DPD parcel?".
3
Retrieve DPD data
Via the API, NexReply immediately sends a request to DPD to load the real-time status of the shipment.
4
Compose response
The AI generates a personalised reply with the exact DPD information and tracking links.
5
Shipping or checking
Depending on your settings, the email is sent immediately or saved as a draft for human review.
DPD API DATA
What data the DPD API can provide to NexReply
Our deep integration unlocks all relevant shipping data to give customers a conclusive answer immediately.
Tracking status
Location, event history and the exact delivery window.
Shipments and labels
Download links for return labels or shipping documents.
DPD Parcelshops
Location data, opening hours and holding periods.
Return status
Visibility into whether a return shipment has already been dropped off or is in transit.
CUSTOMER QUERIES
Which DPD questions NexReply answers automatically
Around 70% of all e-commerce support tickets are about delivery. These fall within NexReply’s automation capabilities.
Track & Trace questions
"Where is my DPD parcel?" or "Can I track my shipment live?" The AI immediately shares the tracking link and latest status.
Undelivered parcels
"My parcel was supposed to arrive yesterday, but it hasn't." NexReply immediately checks for delays or sorting errors.
Delayed shipments
"Why has my parcel been at the same sorting centre for 2 days?" Automatic explanations of national or local delays.
DPD collection point (Parcelshop) questions
"Has my parcel been delivered to the Parcelshop, and how long will it stay there?" NexReply immediately sends the address and opening hours.
Returns status questions
"Have you received my DPD return parcel yet?" The AI checks return tracking and confirms its arrival at your warehouse.
IN PRACTICE
In practice: DPD shipping enquiry answered automatically
82%
Resolved instantly
The percentage of DPD shipping queries handled completely autonomously.
< 1 min
Average response time
Customers receive an immediate answer as soon as the DPD status changes in the system.
-65%
Support Tickets
A huge reduction in the overall ticket workload for your regular customer service team.
“Thanks to the real-time connection with the DPD API, our team no longer has to look up and paste tracking numbers manually. NexReply resolves shipping issues faster than our customers can type.”
A leading consumer electronics retailer sends thousands of orders through DPD every day. Questions about delayed sorting processes used to overwhelm the helpdesk. Now NexReply filters out these tickets, checks DPD's systems and composes an appropriate reply with the exact cause and expected delivery day.
Chief Operating Officer
E-commerce Electronics NL
BENEFITS
Why e-commerce shops connect DPD to NexReply
Automatically handle 'WISMR' queries
Always have the correct Parcelshop data at hand
Automated returns handling and labels
Dramatic reduction in human support hours
Seamless transitions when dealing with transit damage
Scale easily during holiday peaks
INFRASTRUCTURE VS CHATBOT
Not a simple chatbot, but robust shipping infrastructure for your support
The traditional 'AI' chatbot
Traditional chatbots guess intent from keywords and churn out generic answers from a static FAQ list. They often cause frustration because they cannot access current DPD shipping data or give customers a concrete answer about their specific shipment.
The NexReply DPD API layer
NexReply acts as a smart layer on top of your systems, independently composing replies based on genuine, live logistics data. Controlled, factually accurate and entirely in your brand's tone of voice. No more guessing statuses: just immediate factual data.
ECOSYSTEM
DPD within the broader NexReply e-commerce infrastructure
DPD works seamlessly with your other e-commerce software. We connect the entire chain.
Monta
Link fulfilment data and inventory statuses directly to DPD delivery queries in a single overview.
Frequently asked questions about the DPD integration
How quickly is DPD data updated in NexReply?
Immediately. Thanks to our real-time webhooks and direct API connection with DPD, the AI responds using the most up-to-date sorting and delivery information. As soon as a status changes, the response can be formulated immediately.
Can NexReply also generate return labels for DPD?
Yes, if your DPD contract allows this and you have enabled your label services via the API. NexReply can automatically retrieve labels and send them directly to the customer as a download link or PDF attachment.
Is the DPD integration AVG / GDPR compliant?
Absolutely. NexReply is a Dutch platform and fully ISO 27001 & ISO 9001 certified. We process customer and shipping data strictly in accordance with AVG guidelines and store data exclusively on European servers.
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